Patient Support Specialist
Patient questions pile up when there is no one dedicated to answering them. Get a certified, EHR-trained remote patient support specialist handling inquiries and concerns in 14 days.
Practice-Ready Onboarding
Vetted from top 3% of global healthcare talent.
Trained on your EHR (Epic, Athena, eClinicalWorks) and certified before placement.
Handling inquiries, portal questions and post-visit support from day one.
142 Talent Profiles Live
Scope of work
Every function your practice needs, handled remotely within your EHR on your schedule.
Phone and portal questions answered.
Schedules, reschedules and confirms visits.
Explains coverage and billing questions.
Guides patients through portal setup and use.
Routes refills to the clinical team.
Handles and escalates patient concerns.
Follows up on discharge instructions.
Processes and routes record releases.
Documents patient interactions in your EHR.
No CVs from a database. Certified remote medical receptionists matched to your practice, your EHR and your hours.
Trained top talent
Four things that shift the moment a remote patient support specialist starts working your patient-facing queues.
Inquiry Response
Phones covered during business hours without pulling clinical staff away from care.
Patient Satisfaction
Reminders go out, no-shows get followed up and open slots get filled automatically.
Clinical Staff Relief
Demographics, insurance and consent forms collected before the appointment day.
Portal Engagement
Data entry and eligibility checks handled in real time across every patient interaction.
Compare
Most providers give you a trained VA. We give you a compliant, office-based, credentialed hire inside a HIPAA-certified infrastructure.
Why us
Structural advantages that show up in your operations from day one.
Verified compliance that you can trust.
Secure, supervised facilities for talent.
Platform-trained before their first day.
BAA in place before first patient contact.
Replace at no cost if it doesn't work.
Consistent staff for smooth practice flow.
How it works
A straightforward process with no back-and-forth. Tell us what you need, we handle the rest.
Share your role, specialty and EHR. We scope the placement.
Vetted, certified candidates surfaced from our talent pool.
Review shortlisted talent on your schedule. No fees until you say yes.
EHR-ready, working your hours. Compliance and HR handled.
FAQ
A remote patient support specialist handles all patient-facing inquiries from a secure, supervised facility. Tasks include responding to patient questions, appointment assistance, insurance query support, portal onboarding, prescription refill routing, complaint resolution and EHR communication logging.
Yes. Every Outsentia Health placement operates within a HIPAA-certified, SOC 2 compliant infrastructure from a supervised office facility. A BAA is signed before your hire accesses any patient data.
Our remote patient support specialists are trained on Athenahealth, eClinicalWorks, Epic, Tebra and AdvancedMD. If your EHR is not listed, let us know during your demo and we will confirm compatibility.
Most placements are deployed within 14 days. Shortlist by day 3, interview by day 7, live by day 14.
Practices typically save 70% compared to a full-time in-house support role when factoring in salary, benefits, payroll taxes, recruitment and training. No setup fees, no placement fees, no payment until you hire.
We replace them at $0 cost. No additional fees, no delays. Your patient support coverage continues without interruption.
Book a demo
No setup fees. No placement fees. No payment until you hire. A certified, EHR-trained remote patient support specialist deployed in 14 days.